Technical Account Manager (Remote US)

REQUIREMENTS

Must-haves

• 🧭 Technical account leadership: You have strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• ☁️ Infrastructure and platform expertise: You deeply understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• 🔎 Production troubleshooting: You have diagnosed performance, reliability, and scalability challenges in production environments.
• 💬 Clear technical communication: You can translate complex technical topics into actionable recommendations for both technical and business stakeholders.
• 🤝 Stakeholder management: You’re confident building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• 🔁 Cross-functional collaboration: You have worked closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
• 🛠️ Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems.

Nice-to-haves

• 🔧 At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar.
• 🤖 Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
• 🏢 Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• 🧑‍💻 Background working with open-source, developer-first, or technical platform products.
• 📈 Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company.
• 🤝 Proactive and consultative in approach, with the ability to understand the business impact of technical issues, anticipate upcoming challenges, and stay organised across multiple customer priorities.