Original listing text, shown exactly as published by the company.
Key Responsibilities
- Serve as the primary technical and strategic point of contact for assigned client accounts
- Understand client goals and map them to platform capabilities, workflows, and deliverables
- Support technical discussions, including light troubleshooting, data interpretation, and integrations
- Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs
- Monitor account health, proactively identify risks, and drive retention and expansion opportunities
- Collaborate with operations, production, and leadership to ensure timely, accurate delivery
- Maintain detailed records and workflows within HubSpot or similar CRM tools
Required Qualifications
- 2–4 years of experience in client success, account management, or customer-facing SaaS roles
- Working understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch)
- Prior experience working for a tech or SaaS company
- Non-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.
- Strong written and verbal English communication skills
- Highly organized, process-driven, and comfortable managing multiple accounts
Preferred Qualifications
- Experience with marketing agencies or marketing technology platforms
- Familiarity with APIs, automations, or data workflows
- Exposure to podcasting, content marketing, or B2B services
Tools & Technology
- HubSpot or Go High Level
- Slack, Zoom, Calendly
- SQL, Python (conceptual/working knowledge)
- Zapier or similar automation tools
Please NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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