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A remote Customer Success role at Defense Unicorns.
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Original listing text, shown exactly as published by the company.
At Defense Unicorns, we don't do average. We build software for high-stakes environments, and our customers need more than a check-in-once-a-quarter CSM — they need a technical partner who can go deep, move fast, and keep calm when things get hard. You'll be embedded with customers, helping them get real value from our platform, partnering with our engineers when things get exciting, and making sure every account you own is set up to grow. Technical enough to hold your own in the weeds, strategic enough to run an executive review. If that sounds like your kind of work, you'll fit right in with our team of Unicorns.
As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership.
The listed responsibilities are not exhaustive and additional responsibilities may be assigned or discovered based on the evolving needs of the organization. The successful candidate is a dynamic individual who is able to adapt and take on new responsibilities as they arise. You will be expected not just to fill gaps as they arise, but proactively identify and take ownership of gaps to drive toward new processes and solutions.
Full compensation packages are based on candidate experience. Compensation ranges are established using national benchmarking data and apply across all geographic locations within the United States.
Remote - USA$123,250—$166,750 USDWho We Are
Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.
What We Do
We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.
Who We Serve
Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.
What We Work On
Defense Unicorns
Customer Success
12 open roles on Sydicom
At Defense Unicorns, we make software a strategic deterrent with solutions that promote data independence, portability, and efficiency.
Source: company website
