A remote Customer Success role at PostHog. Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and…
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Original listing text, shown exactly as published by the company.
You’ll be the face of PostHog for anywhere from 25-40 paying customers in the $20k-$100k+ ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!
It'll be your responsibility to ensure that both types of customers stay with us. That means taking care of the technical side (debugging, config advice), the commercial side (pricing questions, credit renewals), and the human side (multi-threading, managing escalations).
More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!
Read this blog to find out more!
This role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).
What you won’t be doing❌ Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally, you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.
❌ Aggressively pursuing expansion opportunities. This role is primarily focused on retention.
PostHog
YC W20Customer Success
19 open roles on Sydicom
PostHog helps engineers build better products. We provide everything they need to make sure they are building something that people want. This means - product analytics, session replays, feedback tools, feature flags, experimentation, LLM observability, and a data warehouse (with SQL) with one click data imports from the places you use. We've been averaging ~10% monthly revenue growth, we are [default alive](http://www.paulgraham.com/aord.html), and we didn't raised a huge / now-overpriced round in 2021. While others are focused on layoffs and struggling to grow into huge valuations, we're focusing on an awesome product for end users, hiring (a handful of) exceptional team members and seeing fantastic increases in revenue as a result. Check out posthog.com/careers if you want to be part of this journey.
Source: Y Combinator