Original listing text, shown exactly as published by the company.
Key Responsibilities
- Manage the full customer lifecycle from onboarding through renewal
- Act as a trusted advisor, combining business context with technical understanding
- Translate client needs into documented processes, workflows, and service actions
- Support data-driven conversations using platform metrics, reports, and integrations
- Proactively resolve issues and manage expectations with clarity and professionalism
- Partner with internal teams to align technical execution with client goals
- Capture feedback, success stories, and opportunities for continuous improvement
Required Qualifications
- 2–4 years of experience in customer success, technical account management, or SaaS support
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- Experience working within a tech or SaaS company environment
- Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
- Strong communication skills and confidence in client-facing interactions
- Detail-oriented with a structured, systems-focused mindset
Preferred Qualifications
- Background in marketing agencies, martech, or content platforms
- Experience with automation tools, CRM customization, or reporting
- Familiarity with podcasting, content production, or B2B services
Tools & Technology
- HubSpot CRM or equivalent
- SQL, Python (working knowledge)
- Slack, Zoom, Calendly
- Zapier or automation platforms
Please NOTEIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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