Original listing text, shown exactly as published by the company.
In this role, you'll
- Support B2C and B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution.
- Investigate customer requests by collecting details from clients, checking internal databases, and verifying the information needed to understand and solve the issue.
- Respond to customer queries quickly and professionally, explaining technical topics clearly, keeping customers updated, and following through until the issue is resolved.
- Work with technical teams to understand product logic, clarify more complex cases, and turn technical information into clear customer-facing answers.
- Monitor daily operational tasks such as server health checks, client-specific communication channels, and shift handovers to keep the team aligned and customer support consistent.
- Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing helpful guidance, and helping maintain high customer satisfaction.
Working hours
- Night shift 01:00 to 09:00 EET.
Your skills & experience
- Proven experience in customer support, customer success, or another client-facing role.
- Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
- Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
- Quick reaction, strong focus, and empathy when helping customers solve issues.
- Excellent communication skills in English and Lithuanian.
Nice to have
- Experience with Proxies/VPNs or similar products.
- Don't hesitate to apply even if you missed some of the criteria.
Gross salary: 1500 - 2250 EUR/month + bonus
es. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
