Technical Customer Support – Banking, Moldova, (Cedacri International)

Your role: Your duties and responsibilities

• Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills.
• Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.
• Customer Satisfaction: checking and mapping of customer satisfaction.

Other duties

We might ask you to perform other tasks and duties as your role expands

Your skills, experience, and qualifications required

• Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance.
• Written & verbal Italian skills.
• Knowledge of English language is an added advantage.
• Excellent knowledge of the Microsoft Office
• Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation