Technical Program Manager

What you’ll do

• Work closely with cross-functional partners across engineering, product, Design and platform teams to gather requirements and dependencies, drive estimation and schedule discussions with engineering and establish the program plan
• Along with engineering, work closely with stakeholders in other teams and departments including site reliability engineering, user experience, customer support, customer success and leadership teams if required for program planning
• Work closely with third party software teams to identify engineering dependencies of the program and document them. Set clear expectations and track the dependencies closely with third parties where applicable.
• Create artifacts and establish the execution framework, say agile scrum ceremonies for day to day program management.
• Providing regular and timely updates to stakeholders including senior leadership on program status; ensure risks are monitored, managed and mitigated from time to time. Demonstrate ability to apply processes where needed. e.g. use change management process for changing scope or timelines
• Ensure that products are delivered on time meeting the relevant metrics criteria established by the group.
• Ensure project documentation is taken up on a regular basis
• Contribute to roadmap planning exercise and use prior experience to help identify potential challenges

Qualifications

• Bachelor's degree in Computer Science or equivalent educational qualification
• 8 to 10 years of total experience in the industry, and 5+ years of experience in technical program management of complex and large programs spanning multiple cross-functional teams
• Deep understanding of the product development process, the product lifecycle, and technical program management
• Experience with project management tools like Atlassian suite, Microsoft Project Plan, Smart Sheets, or equivalent
• Experience with scripting (Python basics) for analyzing data in spreadsheets
• Experience with using AI tools to gain efficiency
• Experience with automation of data extraction from Jira via scripts and further analysis
• Experience in Agile SCRUM framework and understanding of SAFe concepts
• Experience in working cross-functionally with product management, user experience, customer success, customer support, operations teams and any cross-functional partners (e.g. sales, marketing, legal, etc.) within the company
• Experience with program and project governance concepts and tools for budgeting, vendor management, compliance and metrics…