Technical Services Developer

The Technical Services team is a fast-growing team at 360Learning, offering customized technical solutions for our clients, particularly in the Enterprise segment. These solutions include front-end developments, connectors & integrations, automations, reporting, and other innovative developments.

We are now looking for a Technical Services Developer, who will join our well established team of 6 developers to deliver value to our customers, by developing new solutions and maintaining existing ones, bridging the gap between complex business requirements and technical excellence.In this role, you’ll spend your time crafting high-quality front-end plugins for the 360Learning platform, integrations and customizations, while also stepping into the spotlight as a TS Hero on a rotating basis to support and enhance our live solutions.

As a Technical Services Developer, you will report to the Dev Lead and the Head of Tech Services. Your mission is to transform specifications into robust software while maintaining a high standard of code quality through collaboration and rigorous testing.

Build & Innovate: Design, develop, and maintain scalable technical solutions across our ecosystem, including integrations and automations built on Workato, internal tools, reporting solutions, web applications, plugins, and enhancements to our BigCommerce integration.

Ensure Quality: Perform tests (providing proof of results) and participate in peer code reviews to keep our codebase "hero-grade."

Document: Write clear Setup Guides and Deployment Methodologies to empower our Implementation Specialists and clients.

Collaborate: Participate in daily stand-ups and provide workload estimates to help our Tech Consultants manage client expectations.

Within 1 month, you will

Discover the 360Learning platform

Have a global view on our code-base

Obtain an understanding of customer needs & the custom technical solutions to build

Get to know the team

Develop a first internal project

Within 3 months, you will

Gain skills on our tool stack (Workato, snowflake, github, ….)

Develop Technical Solutions for our customers

Within 6 months, you will

Take support shifts

Contribute to the development of a wide variety of technical solutions

Ensure scalability of all solutions through documentation, and enablement of teams

Test solutions developed other team members

Within 12 months, you will

Proactively propose new solutions to develop

Upskill on new technologies & tools

Review the code of your peers

Participate in enhancing our processes towards excellence

The Skill Set

4+ years of experience in software engineering, front-end development, and back-end development/integrations

Experience working with node.js and vue.js

Strong understanding of APIs, webhooks, authentication methods, and asynchronous workflows

Ability to design scalable, efficient, and maintainable technical solutions

Experience working with SQL databases or DataWarehouses (Snowflake is a plus)

Exposure to cloud platforms is appreciated

Interest in full stack development, Git workflows and CI/CD practices

You have excellent analytical skills, structured thinking and the ability to synthesise

Strong troubleshooting and debugging mindset

Comfortable working in fast-paced environments with evolving priorities

Fluent English (US/UK), French speaking is a plus

Knowledge of BigCommerce is a plus.

Interview Process

Phone Screen with our Talent Acquisition Manager

Technical Test to do at home

Discovery Meeting with our Technical Services Dev Lead

Clarification meeting with our Head of Technical Services

Culture-fit interview with our VP Professional Services

Ref Check

Offer!