Original listing text, shown exactly as published by the company.
What You’ll Do
- Troubleshoot and resolve complex 2nd level technical and architectural issues
- Answer advanced ‘how to’ technical and application configuration questions
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Assist with the creation of detailed technical articles in Coupa’s knowledge base for customer and peer use, leveraging AI tools to help validate and improve documentation quality
- Assist with internal ticket escalations, collaborating closely with engineering and operations team
What You Will Bring to Coupa
- Quick learner, self-motivated, driven, and able to work in a fast-paced environment
- Committed to providing high-quality customer service
- Technical experience (academic or commercial) in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring solutions
- Fluent in Spanish and English (C1 required); German is advantageous
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- 1+ years of experience working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company
- IT Professional qualifications, or experience working with AI/automation support tools, are advantageous
- Working hours- Monday to Friday. Flexibility is a must in this role, support hours will vary across the week.…
