A remote role at Fundraise Up.
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Original listing text, shown exactly as published by the company.
Language: Russian-speaking team, English C1+ required
As a Technical Support Engineer at Fundraise Up, you are more than a support engineer— you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve.
3+ years of experience in technical support for a SaaS product.
Fundraise Up
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Fundraise Up is the new digital fundraising platform for online giving. Double your donation revenue with AI conversion optimization, turnkey payment methods, & more.
Source: company website
