Technical Support Manager

About the Role

We are looking for a Technical Support Manager to lead and grow our Product Expert team in San Francisco. In this role, you’ll empower a diverse team to deliver best-in-class support at the intersection of BI and AI. You’ll serve as a technical leader and a strategic bridge, ensuring our customers, Product, and Engineering teams stay perfectly aligned

You will

• Ramp up alongside the team to work directly with customers, modeling the high-touch "Advisory" relationship we promise to each customer.
• Take full ownership of team output, helping unblock issues as needed and ensuring every member has the tools, mindset, and coaching to succeed.
• Lead the sourcing and screening of new talent while mentoring existing members to foster a culture of customer focus, continuous growth, and technical excellence.
• Identify friction points in support processes and implement scalable solutions to unblock the team.
• Synthesize customer pain points into actionable insights for the Product and Engineering teams to help shape our roadmap.

About you

• 5+ years in technical, customer-facing roles (Support, SE, or Consulting), with 1–2+ years leading or managing teams.
• Strong SQL skills and familiarity with modern BI & AI stacks (Looker, DBT, Snowflake, BigQuery, Agentic workflows).
• You thrive in high-growth environments and enjoy "building the playbook while playing the game.
• You can translate complex architectural issues into clear, business-focused outcomes for any stakeholder.

LocationSan Francisco (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.