A hybrid role at Dozee.
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Original listing text, shown exactly as published by the company.
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Provide remote assistance to field teams to diagnose and troubleshoot hardware/software issues with Dozee devices using Slack, WhatsApp, calls, or email.
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Use various diagnostic tools and software including but not limited to OpenObserve, Postman, MDM, monitoring tools, and internal dashboards to remotely assess and troubleshoot issues.
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Work to quickly identify the root cause of and provide effective solutions or guide field teams in implementing temporary fixes until proper resolution can be made.
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Collaborate with on-field teams, engineering, Hardware and product teams to escalate complex issues and work towards long-term solutions.
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Analyze device logs, system data, and dashboards to identify potential issues and provide appropriate resolutions.
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Provide clear and concise instructions to field staff and customers, ensuring they understand the troubleshooting process and solutions.
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Stay up to date with product updates, troubleshooting techniques, and relevant hardware knowledge to ensure effective support.
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Provide insights on recurring issues and suggest improvements to enhance the product’s reliability and the efficiency of the support process.
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Identify root causes of internet and Bluetooth connectivity issues, and troubleshoot in coordination with the client point of contact (POC).
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1–3 years of relevant experience in technical support, device monitoring, or troubleshooting.
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Education: Degree or diploma in Electronics, Computer Science, Engineering, or related field.
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Proficient in using diagnostic tools for hardware issue resolution.
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Basic coding knowledge to assist in troubleshooting processes.
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Experience working with APIs for data generation and integration.
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Strong problem-solving and analytical abilities.
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Excellent verbal and written communication skills, with the ability to engage effectively with field teams and customers—especially in remote environments.
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Committed to delivering high-quality support to both customers and internal teams.
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Proven ability to thrive in a collaborative, remote team environment and manage tasks in a fast-paced, high-pressure setting.
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Open to working 6 days a week in 9-hour shifts, Night shift only, with shifts starting between 6:00 PM to 10:00 PM on a rotational basis.
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Candidates must be flexible with organizational requirements, including changes in shifts or work responsibilities as per company needs.
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Experience with medical or healthcare technology.
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Familiarity with Dozee’s products or similar healthcare monitoring devices.
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Knowledge of software systems for ticket management and issue tracking.
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Experience with troubleshooting network-related issues
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Knowledge on MDM solutions, Android OS, Linux machines, computer networks, brief knowledge about electronics, embedded systems,…
Dozee
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8 open roles on Sydicom
Dozee is a health technology company that develops contact-free vital signs monitoring solutions. Their technology uses a sensor placed under a mattress to track parameters like heart rate, respiration rate, and sleep patterns. They aim to provide continuous health monitoring for patients in hospitals and at home.
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