Technical Support Specialist - Germany

Requirements

• A university degree in Business, Marketing, Engineering, or related fields
• Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong communication skills in writing (English and German)
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• A natural problem solver with a positive attitude and love for helping others succeed
• Good debugging/troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus

What we expect from you

• Show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
• To cherish one of our core ethos: Care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing

While we are conquering the world, we are offering you

• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experiences
• competitive compensation packages,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• weekly training on our Sales University where we host industry leaders,
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
• space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun,
• no Dress Code!