Technical Support Specialist - (Taiwan Base)

What You Will Do

• As a Technical Support Specialist, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. To succeed in this role, you should be an excellent communicator with solid problem-solving skills.
• Your primary responsibility will be to support seamless experiences for our partners.
• Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider One platform.
• You will also contribute to building innovative products by advocating for partners, taking their feedback, and sharing it with the Product team to improve processes and product offerings.
• Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

What You Will Need

• 1–2 years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong verbal and written communication skills in English
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• A natural problem solver with a positive attitude and a love for helping others succeed
• Good debugging/troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus
• Located in Taipei, Taiwan

Apply without meeting all requirements statement

• If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.