Original listing text, shown exactly as published by the company.
Key responsibilities
- Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences.
- Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting.
- Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements.
- Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems.
- Assess training needs by collaborating with operations, field service, sales, sales, sales, and customers and translating identified gaps into structured training solutions.
- Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods.
- Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules.
- Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles.
- Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations.
- Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.
Qualifications
- Bachelor’s degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems.
- 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment.
- Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding).
- Demonstrated experience designing and delivering technical training, with the ability to adapt content for technicians, engineers, and non-technical stakeholders.
- Excellent communication, facilitation, and presentation skills, with a focus on clarity, engagement, and safety.
- Proficiency with common training tools and productivity software (e.g., PowerPoint, LMS platforms, virtual meeting tools).
- Preferred: Experience in OEM manufacturing or data center/utility/industrial environments; relevant certifications (e.g., NETA, NICET, or similar) are a plus.
Workplace conditions
- On-site and field-based role with a mix of classroom, factory floor, and customer-site environments; hybrid arrangements may be considered depending on business needs.
- Travel up to IEM facilities, customer locations, and partner sites to deliver training.
- Frequent interaction with cross-functional teams including engineering, manufacturing, quality, sales, and field service in a collaborative, fast-paced environment.
Physical demands
- Ability to stand for extended periods while delivering training or conducting hands-on equipment demonstrations.
- Occasional lifting, carrying, and moving of training materials, tools, and components (up to lbs) in office and manufacturing environments.
- Willingness to use appropriate PPE and work near energized or de-energized electrical equipment in accordance with safety procedures.
Compensation
The salary range for this role is $110,000–$150,000 per year, based on location, experience, and qualifications.
Location
This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.
