A hybrid role at Pattern.
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Original listing text, shown exactly as published by the company.
3-5 years in account management, with specific experience in e-commerce or marketplace environments.
Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.
Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.
Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.
Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.
Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.
Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.
What does high performance look like?
Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.
Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, setting benchmarks for industry best practices.
Demonstrate proactive problem-solving and leadership by anticipating client needs, swiftly addressing issues, and driving continuous improvements to ensure long-term success.
What does success look like in the first 30, 60, 90 days?
Success in the first 30 days involves getting fully acquainted with the company’s processes, the TikTok Shop platform, and the clients' existing strategies. You should focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Building strong relationships with clients and internal stakeholders, while starting to identify immediate areas for improvement or quick wins, will set a solid foundation for your role.
By the end of 60 days, success will be characterized by your ability to start implementing enhancements based on your initial assessments. This includes refining account strategies, launching initial campaigns or optimizations, and establishing clear communication channels with clients. You should also begin to demonstrate progress through improved account metrics and client feedback, showing that your strategic adjustments are starting to make a tangible impact.
In the first 90 days, success will be reflected in the significant strides made in account performance and client satisfaction. You should have effectively executed strategic changes, achieved measurable improvements in key metrics, and developed a comprehensive plan for ongoing account growth. Additionally, you should be able to present detailed reports on performance, highlighting successful initiatives and outlining strategies for future success.
What is the team like?
You will work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers, and be supervised by the Director of Partnerships for TikTok Shop. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.
Pattern
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67 open roles on Sydicom
Pattern is a global e-commerce acceleration company that helps brands grow their online sales and presence across major digital marketplaces. They provide a suite of services and technology solutions to manage and optimize marketplace performance worldwide.
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