Transaction and Accounts Associate

What you’ll do

• Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account and transactions.
• Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience.
• Serve as the primary safeguard in ensuring compliance with consumer protection guidelines.
• Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction.
• Work closely with marketing and compliance teams in improving the product and providing solutions to increase our service and process efficiency.
• Perform other related duties, and ad-hoc tasks as they may be required from time to time.

What we expect from you

• Bachelor's degree in Management, Finance, Business, or equivalent
• Excellent English communication skills in both verbal and written form
• Strong planning and analytical skills
• Self-motivated and highly-focused without needing close supervision
• Highly trustworthy and extremely organized
• Flexible and able to adapt to a fast-paced environment
• Passionate about building a company from the ground up and creating lasting relationships with customer
• Amenable to shifting schedules, including graveyard and weekend shifts.