Original listing text, shown exactly as published by the company.
Primary Responsibilities
- Set up or update traveler profiles in the travel system using provided information.
- Create, maintain, and manage standard and complex travel authorizations and vouchers.
- Provide proactive trip planning support, including early coordination with staff, advance teams, and approving officials.
- Manage all aspects of government travel cards (IBA/CBA), including setup, maintenance, reconciliation, and issue resolution.
- Serve as the primary liaison with GSA SmartPay and Citibank, managing program updates and resolving issues.
- Ensure adherence to all GSA SmartPay Program policies, procedures, and federal travel regulations.
- Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
- Manage the travel support inbox, including triage, prioritization, and follow-up.
- Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
- Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
- Provide robust voucher support, including proactive receipt collection and follow-up on justifications.
- Maintain detailed audit-trail documentation for all travel circumstances.
- Monitor travel document status and proactively address any delays.
- Track and report monthly work performed by major support category.
Required Skills
Required Skills & Experience
- Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
- Strong familiarity with travel management systems (ETS or similar).
- Experience managing corporate or government travel card programs (IBA/CBA).
- In-depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
- Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
- Strong problem-solving skills and the ability to handle travel-related issues such as declines, disputes, and last-minute changes.
- Proficiency with Citibank/Citimanager systems is highly desirable.
- Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
- Experience with Microsoft Office Suite (Word, Excel, Outlook).
Qualifications & Education
- 1–3+ years of experience in travel program management or a similar role.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Ability to support federal compliance requirements (ATO, security standards).
Desired Skills
Desired Skills & Attributes
- Experience working in a federal or highly regulated environment.
- Familiarity with financial or ERP systems.
- Experience with event-driven architecture and messaging services.
- Experience providing support for high-level executives or VIPs.
- Ability to conduct training and onboarding for new travelers.
- Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.
