US- Technical Solutions Analyst

Key Duties and Responsibilities

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.

Your Key Strengths

• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.