Original listing text, shown exactly as published by the company.
What You'll Do
Operations (70%)
- Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis.
- Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
- Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improves team velocity and institutional memory.
- Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently.
- Build scalable processes for budget and resource allocation, capacity planning, and project tracking.
- Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
- Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements.
Research (30%)
- Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines.
- Support repository of findings into clear, actionable reports for cross-functional team discovery and use.
What You Have
- 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
- Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments
- Experience early establishment of Research operations at a fast-growing company
- Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
- Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
- Deep familiarity with research operations, design operations, or how design and UXR teams function at scale
- Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction
- Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach
Nice to have
- Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar
- B2B or enterprise software research background
- Familiarity with legal workflows or professional services
Compensation
$120,900 - $181,300
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