Vice President, Customer Security & Trust

WHAT YOU WILL BE DOING

• Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
• Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
• Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
• Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
• Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
• Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
• Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
• Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs.
• Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.

WHAT YOU BRING

• 12+ years of experience in information security, with a strong background in Security Architecture, Cloud Security, Application Security and Compliance.
• Proven experience leading technical security discussions with external customers, auditors, or regulators.
• Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
• Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
• Hands-on experience with security frameworks and standards such as ISO 27001, SOC 2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
• Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
• Excellent written and verbal communication skills, with strong executive presence.

Preferred Qualifications

• Prior experience in a customer-facing security role such as Customer Security Architect, Security Assurance, or Trust Office roles.
• Relevant security certifications (e.g., CISSP, CCSP, CISM, AWS/Azure Security certifications) are nice to have but not required
• Experience working closely with legal, compliance, and privacy teams on customer assurance topics.