VIP Host, National East

What you’ll do as a VIP Host

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Build authentic, trusted relationships with high-value Players to increase engagement, loyalty, and revenue.

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Manage all aspects of the player relationship through proactive outreach, personalized communications, and timely issue resolution.

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Maintain a deep understanding of industry trends, promotions, products, and platform enhancements to deliver relevant recommendations and experiences.

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Lead player reactivation initiatives by identifying opportunities to reconnect with inactive Players and increase participation.

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Gather and communicate player feedback to help improve products, services, and the overall player experience.

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Collaborate with cross-functional teams to address player needs and ensure a seamless experience across all touchpoints.

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Monitor player activity and engagement trends to identify opportunities for growth, retention, and relationship development.

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Execute all VIP program policies and procedures while maintaining compliance with responsible gaming standards and guidelines.

What you’ll bring

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A Bachelor’s Degree in a related field or equivalent professional experience.

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At least 3 years of experience in Sales, Account Management, Customer Success, Hospitality, or another customer-facing role.

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Strong relationship-building skills with the ability to earn trust and maintain long-term player partnerships.

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Excellent verbal and written communication skills, with a customer-first approach to every interaction.

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An analytical mindset with the ability to interpret data, identify trends, and make informed decisions quickly.

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Comfort working in a fast-paced, highly collaborative, and evolving environment.

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Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail.

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Flexibility to travel as needed and work evenings, weekends, and other non-traditional hours to support player needs.

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