A remote role at Included Health.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, wherever you are, then help you apply.
Original listing text, shown exactly as published by the company.
•
•
Responsible for interviewing, hiring, and onboarding new team members.
•
Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles.
•
Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values.
•
Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings.
•
Accountable for meeting team objectives, goals, and service standards.
•
Monitor workflow performance to ensure the team is meeting clinician and patient needs.
•
May manage both exempt and non-exempt team members.
•
Daily Tasks
•
Serve as an escalation point for workflow questions/clarifications and complex cases
•
Foster a culture of accountability, continuous learning, and professional growth within the team.
•
Drive team engagement and retention.
•
Provide workflow management, guidance, coaching, and display subject matter expertise to support the team.
•
Monitor team dashboards to ensure service levels are achieved.
•
Review and adjust daily staffing levels and assignments based on workload.
•
Provide coaching, feedback, and disciplinary action to ensure team members reach full potential and team goals are achieved.
•
•
•
Project Management
•
In partnership with the director and clinical quality team, contributes to ongoing QA/QI work.
•
Analyze data and trends to identify performance gaps and process improvement opportunities.
•
Lead projects, in partnership with the director, that focus on improving the member experience, and optimizing team performance.
•
Collaborate cross-functionally with clinical leadership, service line leaders, and other key stakeholders to enhance and improve processes.
•
Key Performance Metrics
•
•
Team performance - overall
•
Team engagement scores - pulse and perspectives survey
•
Individual performance - performance of individuals that report to manager
•
Bachelor of Science in Nursing
•
Registered Nurse, in good standing with current state of licensure.
•
5+ years of clinical experience. (Previous experience in primary or ambulatory care setting and telehealth experience strongly preferred).
•
2+ years of people management experience in a clinical setting.
•
Strong organizational and leadership skills, with experience driving engagement and accountability in a fast-paced setting
•
Professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
•
Proficient in using Google Suite and other technology.
•
Proven ability to lead and manage teams effectively through periods of change.
•
Ability to be agile and balance multiple priorities while maintaining a positive and professional attitude.
•
Strong ambition and internal drive.
•
Prompt and regular attendance at assigned work location.
•
Ability to remain seated in a stationary position for prolonged periods.
•
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
•
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
•
Ability to interact with leadership, employees, and members in an appropriate manner.
Included Health
Other
85 open roles on Sydicom
Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
Generated by Sydicom AI
