Original listing text, shown exactly as published by the company.
Your Impact on Career Team’s Success
- Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.
- Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.
- Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.
- Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.
- Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.
- Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.
- Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.
- Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.
- Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.
The Ideal Qualifications for this Position Include
- Bachelor’s degree or higher or an equivalent combination of education and experience
- Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
- 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism
- 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive
- High energy and clarity when speaking on camera, with an innate ability to hold an online audience’s attention.
- Strong emotional intelligence and ability to lead a team with different working styles.
- A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.
- Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
- Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy
- Exceptional time management skills to meet deadlines and work under pressure
- Excellent verbal and written communication skills
- A Valid Driver’s License
Salary: $60,000 - $65,000/yr
