Account Director - DACH

What You Will Do

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
• Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders and reach NPS targets ensuring best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team with success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

What You Will Need

• Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Experience negotiating and navigating contracts and legal discussions.
• Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking, both English and German.
• High sense of responsibility and accountability.