Original listing text, shown exactly as published by the company.
Position Responsibilities
- Responsible for the overall satisfaction and retention of large enterprise employer commercial client(s) book of business
- Serve as the relationship owner on assigned book of business, incorporating internal support where and when as needed to foster relationships with C-suite, influencers, and decision makers at the plan
- Develop strategy plans, with support of clinical account consultant and account manager
- Support member and client satisfaction execution and net promoter score goals
- Provide deep and approachable plan recommendations with support of reporting and internal stakeholders
- Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance
- Lead the account team in managing client vendor relationships as appropriate
- Lead client renewal process, including contract management
- Lead ownership of performance guarantee reporting and maintenance
- Lead regulatory and compliance components Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs
- Identify and contribute to process improvement efforts across Capital Rx
- Assemble internal resources to overcomes challenges
- Anticipates customer needs and proactively identifies new opportunities within assigned accounts
- Develop a comprehensive knowledge of our business, including products and services. Strong ability to field questions from the client side, answer them and answer them correctly
- Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation
Required Qualifications
- Must reside in the Pacific Standard or Mountain Standard time zones
- 5+ years’ experience in the pharmacy benefits management industry
- Bachelor’s or advanced degree in health administration, business, or relevant professional experience
- Exceptional business acumen
- Strong client de-escalation skills, organizational skills, and creative problem solving
- Strong data analysis and presentation skills
- Financial and statistical reporting knowledge and experience
- Project management experience preferred
- Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner
- Travel is estimated to not exceed 25% in the busiest times of year
- Progressive staff management experience
- An educator who is trustworthy and willing to share information and serve as a mentor
- Ability to independently identify, research and resolve issues
- A person who can relate to people at all levels of an organization and possesses excellent communication skills
- An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
- A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
- A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus
- Ability to work with peers in a team effort
- Demonstrated ability to manage multiple priorities and deadlines
- Ability to work extended hours, weekends, and holidays pursuant with industry demands
- Proficient in Microsoft Office and industry related software programs
This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.
Remote, US Salary Range$129,600—$204,500 USDNew York, NY Salary Range$163,600—$204,500 USDDenver, CO Salary Range$150,000—$187,500 USDAll employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.
