Original listing text, shown exactly as published by the company.
About the role 🚀
As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.
Build a genuine, long-term partnership
- Build and maintain strong relationships with merchants in your portfolio
- Support the various stakeholders in their day-to-day use of the Bigblue service
- Be a trusted advisor and a business advocate for our merchants
Grow hand-in-hand
- Contribute to our merchant’s strategic development and identify metrics that drive growth
- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
- Identify new opportunities and upsell
Champion customer excellence
- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations
- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue
- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).
Requirements 🙌
- min 2+ year of experience in a CSM/Account Management/Sales position
- Doer-mentality
- Hustling multi-tasker and thrive in a fast-paced environment
- Not afraid of operational day-to-day
- Problem-solver
- Fluent in English
- Excellent interpersonal skills
Bonus point 🥇
- Entrepreneurial spirit
- Passion about digital and making life simpler with technology
- Challengers: you like solving new problems and are never settling for how something ‘has always been done’
