Account Manager

The role

Reporting to the Manager the Account Manager will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.

The Account Manager will

• Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.
• Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.
• Consistently achieve results by hitting and overachieving your targets.
• Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
• Track key information in Salesforce for follow-up and analytics.

To be successful, you will need

Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling. Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.

• Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.
• To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
• To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly.
• To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
• To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
• To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
• To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
• Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Compensation

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.

This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.