Account Manager (SMB and Mid-Market, SaaS)

The Role

Our expectation of the role is that you will become an expert on the Prompt platform in order to manage and grow our SMB and mid-market paid product adoption. You will serve as a trusted advisor to accounts, identifying whitespace, presenting new products, and building strong relationships. You’ll play an essential role in driving Prompt’s growth by expanding revenue within existing clients while partnering with internal teams to ensure customer success.

Key Responsibilities

• Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products.
• Build and maintain relationships with key decision-makers to uncover new opportunities.
• Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI.
• Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships.
• Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth.
• Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.

Minimum Requirements

• 1–3 years of experience in Account Management or Sales, ideally in SaaS or HealthTech.
• Demonstrated success in achieving or exceeding revenue quotas.
• Strong relationship-building, communication, and negotiation skills.
• Highly organized, resourceful, and proactive with the ability to manage multiple priorities.
• Comfortable working independently in a fast-paced, startup environment.
• Proficient with CRM tools (HubSpot preferred), project management software, and analytics dashboards.

Preferred (Nice-to-have) Qualifications

• Familiarity with healthcare, particularly PT/OT/SLP practices.
• PT/PTA background or clinical exposure.
• Experience with Google Workspace, Hubspot, or similar productivity tools.