Original listing text, shown exactly as published by the company.
What You’ll Do
- Partner with account teams (AEs, Solution Advisory, Forward-Deployed Engineers, Coupa Spend Lab) throughout the end-to-end customer lifecycle to shape deal strategy, align on value hypotheses, and create compelling commercial narratives.
- Lead high-quality discovery with senior and executive stakeholders to understand strategic objectives, current processes, pain points, and organizational constraints across the sourcing, procurement, supply chain, finance, and treasury functions—with a particular focus on identifying high-value AI and automation use cases.
- Develop business cases and ROI models that synthesize complex datasets, benchmark performance, and quantify achievable outcomes across improved savings rates, increased spend capture, process improvements, and working capital optimization.
- Create and deliver executive-level presentations that clearly communicate findings, recommendations, and target metrics with a strong storytelling arc.
- Guide account teams as a deal captain, ensuring value is consistently positioned, integrated into the sales strategy, and reinforced throughout the cycle.
- Contribute to territory and account planning, identifying where value-led conversations can unlock pipeline and accelerate customer engagement.
- Mentor and elevate Value Advisory peers, sharing frameworks, best practices, and content development, and insights.
- Design, develop, and facilitate AI Transformation Workshops tailored to each customer’s spend data, organizational maturity, and strategic priorities. Workshops should identify 1–2 high-value AI use cases, assess technical feasibility, and build executive commitment for Coupa Compose and AI agent adoption.
- Conduct AI readiness assessments evaluating customer maturity across culture, data quality, process standardization, and change management capacity. Frame readiness gaps in business terms and co-develop adoption roadmaps with customer stakeholders.
- Serve as the connective tissue between customer vision and technical build within the cross-functional pod model (Value Advisory, Solution Advisory, FDEs, Business Transformation Consultants). Define the “what” and “why” of the AI transformation vision while enabling architects and engineers to define the “how.”
- Guide customers through organizational change management (OCM) implications of moving from manual to AI-augmented and agentic workflows, including workforce evolution, new governance structures, and Centers of Excellence for AI-driven procurement.
What You Will Bring to Coupa
- 15+ years of relevant experience in management consulting, business transformation, finance/supply chain, or practitioner roles within large enterprises.
- Experience in SaaS sales, pre-sales, or services delivery strongly preferred.
- Demonstrated success engaging at the C-suite level and influencing executive decision-making.
- Prior experience guiding customers or organizations through change initiatives or technology-enabled transformation, particularly AI or digital transformation initiatives.
- Demonstrated experience designing and facilitating executive workshops, strategy sessions, or design-thinking engagements for senior stakeholders at large enterprises.
- Experience with organizational change management (OCM) and workforce evolution in the context of technology adoption or process automation.
- Global or multinational experience preferred.
