Air Operations Executive (Import & Export)

Key Responsibilities

• Coordinate and manage air import and export shipments.
• Monitor shipments throughout the transportation process and proactively communicate updates to customers.
• Coordinate cargo releases with airlines, customs brokers, trucking companies, warehouses, and service providers.
• Review and process shipping documentation, including AWBs, customs documentation, arrival notices, and release instructions.
• Manage shipment files and operational records in CargoWise and internal systems.
• Coordinate pickups, deliveries, and trucking assignments.
• Process supplier invoices and ensure accurate shipment billing.
• Generate and maintain operational and customer reports.
• Coordinate AMS filings and other required regulatory processes.
• Follow up on customs clearance documentation and release requirements.
• Handle customer inquiries, operational escalations, and shipment exceptions.
• Support customer implementations and onboarding processes.
• Participate in regular customer calls and operational review meetings.
• Collaborate closely with Sales to ensure customer expectations are aligned with operational capabilities.
• Identify operational issues, propose solutions, and drive continuous improvement initiatives.
• Maintain strong relationships with customers, agents, carriers, customs brokers, and service providers.

Required Qualifications

• Minimum 2 years of experience in Air Freight Operations within a Freight Forwarder environment.
• Experience handling air import and/or export shipments.
• Knowledge of international logistics and freight forwarding operations.
• Understanding of customs clearance processes and transportation documentation.
• Experience working with CargoWise or similar freight forwarding systems.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and priorities simultaneously.
• Advanced organizational and problem-solving skills.
• Intermediate to advanced English (written and spoken).