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A remote Engineering Leadership role at Included Health.
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Client and Consultant Leadership
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Represent Included Health clinical services in high-stakes client, consultant, and audit-related discussions.
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Build strong relationships with clients, consultants, health plans, and internal commercial partners.
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Serve as a trusted clinical quality voice in escalations, performance reviews, corrective action discussions, and executive forums.
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Translate complex clinical and operational issues into clear, credible, executive-ready narratives.
Client Audit Strategy and Execution
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Own the strategy and operating model for clinical client audit readiness.
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Lead audit planning, preparation, risk triage, file review standards, and executive readiness.
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Serve as the senior clinical lead for audit content, responses, and remediation planning.
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Ensure audit findings are converted into measurable action plans with clear ownership and follow-through.
Longitudinal Quality Assurance
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Lead the design and maturation of longitudinal QA models that assess quality across the member journey.
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Build proactive oversight frameworks that identify risks before they surface in audits, escalations, or client dissatisfaction.
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Connect quality findings across service lines to identify systemic issues, not isolated defects.
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Ensure longitudinal QA informs coaching, workflow redesign, policy refinement, and client readiness.
AI-Enabled Quality at Scale
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Lead the use of AI and advanced analytics to scale quality surveillance, longitudinal review, and audit readiness.
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Define where AI can responsibly augment human review, including trend detection, review prioritization, and documentation assessment.
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Partner with product, engineering, analytics, and AI quality leaders to build safe, clinically credible workflows.
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Ensure AI-supported quality programs maintain strong human oversight, validation, and calibration.
Population Health Quality Oversight and Performance Management
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Own population health quality oversight across relevant clinical programs, with accountability for defining, monitoring, and improving program performance.
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Establish and govern a metric framework spanning clinical quality, operational performance, service reliability, and member outcomes.
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Define metric ownership, thresholds, escalation triggers, and review cadences in partnership with clinical, operational, analytics, and client-facing leaders.
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Translate performance findings into concrete action, including corrective plans, workflow redesign, policy refinement, and program accountability.
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Build scalable oversight processes that connect longitudinal QA, audit findings, escalations, and program data into a unified view of quality across the member journey.
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Physician or Nurse Practitioner with current unrestricted U.S. license in good standing.
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Board certification required for physicians.
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7+ years of clinical, healthcare quality, patient safety, or clinical operations experience with progressive responsibility.
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3+ years of experience leading or materially shaping client-facing quality work, external audits, consultant engagement, or similar high-stakes external clinical work.
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Demonstrated experience representing clinical services in consequential syncs with clients, consultants, auditors, health plans, or senior executives.
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Strong experience in quality strategy, audit readiness, program development, and cross-functional leadership.
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Excellent written and verbal communication skills, with the ability to tailor messaging to clinicians, clients, consultants, and executives.
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Strong analytical and systems-thinking skills, with comfort interpreting quality and operational data.
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Proven ability to build relationships, influence without authority, and lead through ambiguity.
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Experience in population health, care navigation, care management, virtual care, or other longitudinal care models.
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Experience designing or leading longitudinal QA or proactive surveillance models.
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Experience leveraging agentic AI or advanced analytics to scale quality oversight.
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Familiarity with external quality or accreditation frameworks such as URAC, NCQA, HEDIS, or MIPS.
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Experience with tools such as Looker, Tableau, Observe.AI, or advanced spreadsheet analysis.
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CPHQ, CPPS, Lean Six Sigma, or similar training/certification.
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Strong clinical judgment; systems thinking.
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Analytical rigor; documentation excellence.
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Risk identification/mitigation in tech-enabled care.
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Coaching/influencing across clinical and technical teams.
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Leads through ambiguity; works independently.
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Executive presence and clinical credibility
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Client and consultant relationship management
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Strategic thinking and program development
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Audit leadership and remediation planning
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Longitudinal quality assurance
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AI-enabled quality scaling
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Analytical rigor
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Cross-functional influence
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Clear, persuasive communication
Included Health
Engineering Leadership
39 open roles on Sydicom
Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
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