A remote Engineering Leadership role at BTSE.
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We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience.
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Lead end-to-end user lifecycle (onboarding, activation, retention, reactivation)
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Drive user data tracking, segmentation, and lifecycle insights
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Design and execute retention initiatives, including campaigns, incentives, and rewards
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Partner with Marketing to deliver lifecycle and engagement campaigns
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Collaborate with Product and Engineering to improve onboarding and user journeys
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Optimize user flows and operational processes for efficiency
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Define and improve key lifecycle metrics (activation, retention, reactivation, conversion)
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Strong understanding of user lifecycle (retention, activation, engagement)
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Experience with user segmentation, CRM, or lifecycle campaigns
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Data-driven mindset; comfortable working with user analytics tools (e.g. Amplitude, Mixpanel, GA)
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Organized, execution-focused, able to manage multiple workflows
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Strong communication and stakeholder management
Nice to haves
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Experience in trading platforms or digital assets
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Familiar with user segmentation or lifecycle campaigns
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Exposure to support tools, analytics tools, or CRM systems
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Multi-lingual
BTSE
Engineering Leadership
31 open roles on Sydicom
BTSE operates as a global digital asset exchange. It provides a platform for trading a range of cryptocurrencies across spot and futures markets.
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