Associate Director, Sales Operations & Strategy

Ensure compliance with regulatory, legal requirements

Lead the sales operational team to ensure that capabilities are in-scope, on-time and of high quality

Translate directives and customer needs into backlog items. Serve as the primary source of external information for the project teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements

Assist in the development of sales operational roadmaps. Author, refine and approve backlog items and future improvements/iterations with clearly articulated acceptance criteria

Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey

Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges

Coach team members and help with their development/desired outcomes as required

Your Experience

Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, etc. CPA/MBA or other graduate degree a plus

10+ years of relevant experience in sales, strategy, sales operations, finance or management consulting including people management

Familiarity and expertise with mortgage, deposits, insurance and/or unsecured lending is a plus

Strong executive presence and an ability to lead through influence and credibility across an organization with exceptional presentation, written, and oral communication skills

Solid leadership skills, including driving impact across teams

Strong business acumen and financial literacy skills, with ability to actively identify areas of opportunity for the business to drive scale, improve margins, and/or streamline existing processes

Excellent analytical skills, problem solving and organizational skills, with strong attention to detail

Proven track record of management and leadership skills required to drive operational efficiency with high levels of personal accountability/reliability

Strong strategic planning skills and sharp business judgment with exceptional execution…