Associate Implementation Lead

What You'll Do

This role is where platform expertise gets built. You'll own specific deliverables within active customer implementations — translating home plans, validating configurations, and producing documentation that meets the standard Higharc's builders depend on. You're not shadowing; you're contributing directly to projects that matter, with accountability for the accuracy and quality of your work product.

Day-to-day, you'll be one of the builder's main contacts for implementation questions, helping translate their existing documents and products into the settings and models the Higharc platform requires. You'll track task progress, flag gaps, and keep the Implementation Lead informed so project milestones stay on course. You'll also support triage and documentation of bugs and product gaps — surfacing issues early rather than letting them compound.

As you build domain and platform depth, you'll have the opportunity to operate as the Lead on lower-complexity accounts. This role is designed for someone who takes pride in craft and wants to grow into ownership.

Expect to

• Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
• Maintain task tracking and progress documentation to support milestone management across active implementations
• Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
• Execute assigned deliverables on time and to standard, with direct accountability for your work product
• Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
• Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology
• Travel up to 10–20% for customer on-sites and company retreats

About YouYou're a BIM practitioner who takes pride in getting the details right. You've worked in environments where accuracy matters — architecture, construction, homebuilding — and you understand that a missed configuration detail downstream becomes someone else's problem. You're organized, self-directing, and you flag issues before they become blockers.

You're eager to go deep on homebuilding workflows and the technical logic behind how homes are documented and built. You don't need to have all the answers on day one, but you're the kind of person who builds expertise deliberately and applies it with care.

You have

• 3+ years of experience in homebuilding, architecture, construction, or a related technical field — or equivalent time in CAD/BIM production environments
• Hands-on proficiency with industry-standard CAD/BIM software and experience on complex projects
• A track record of delivering accurate, high-quality work on deadline in collaborative team environments
• Strong written and verbal communication skills — comfortable working with both internal teams and customer contacts
• An organized, proactive approach to your own workload with a habit of surfacing issues early
• Genuine curiosity about homebuilding processes, option management, and plan documentation

A major plus if you also bring

• Direct experience with homebuilding workflows, production plans, or builder option configuration
• Familiarity with construction documentation standards or residential architecture

Working at HigharcHigharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.

Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.