Associate Principal, Partner Success (Care Partnerships)

About The Role

Headway is scaling our care partnerships across the US and we’re hiring an Associate Principal, Partner Success (Care Partnerships), to both support the growing number of partners that entrust Headway with connecting their patients with our high quality, behavioral health network, you’ll work cross functionally with internal teams (Strategy, Product, Operations) to ensure our care partners remain excited to work with Headway, while also deepening external health system, medical clinic, and strategic partner relationships to identify avenues for deeper partnership. This is an exceptional opportunity to own high-impact objectives at a rapidly scaling, mission driven company.

You will

• Be responsible for the happiness of our care partners
• Manage executive steering committees and serve as the face of Headway
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
• Leverage data to generate insights and identify new opportunities for partnership growth
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

You will love this role if

• You have a minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
• You bring deep exposure to health system or provider group models and economics
• You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
• You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

[Other compensation includes: discretionary bonus

es and/or commission.]

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

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