Bilingual Client Support Manager

Essential Job Duties and Responsibilities

• Provide our customers with world-class customer service. Help resolve questions or concerns.
• Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
• Effectively manage a pipeline of projects to completion
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Analyze data and spot trends
• Conduct monthly partner due diligence checks

Required Skills, Knowledge and Abilities

• Strong ability to multi-task
• Ability to work independently
• Effectively interact with high profile partners
• Excellent written and verbal communication skills
• Knowledge in solar, mortgage and finance
• Ability to manage projects from start to finish
• Diligent record keeping
• Superior customer service skills…