Billing & Refunds Coordinator

What You Will Do

• Address Customer Experience support tickets related to payments, invoicing, and refunds.
• Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies.
• Preparing daily/monthly journal entries in the ERP system for Cash and A/R transactions.
• Processing Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, Stripe and Avalara.
• Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows, contributing to process efficiency and scalability, creating and updating accounting policy memos and process flowcharts.
• Sales Tax Exemption maintenance and refund processing in Avalara.
• Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules.

What We Are Looking For

• Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service or a related field preferred.
• 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support or related finance support roles.
• Familiarity with basic accounting principles and ERP systems (Stripe or Oracle Fusion experience preferred).
• Strong Excel skills and attention to detail in data entry and transaction processing.
• Excellent communication and organizational skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.