Business Analyst - India

What you’ll do

• Understand internal customers' needs and facilitate setting project goals and objectives — acting as a trusted advisor from discovery through launch
• Conduct business discovery sessions with GTM and cross-functional stakeholders to surface pain points and identify automation and AI opportunities
• Translate business requirements and process needs into actionable technical requirements, including comprehensive BRDs and user stories
• Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), and enablement with GTM partners and cross-functional teams
• Partner with GTM systems teams to drive alignment and track implementation through UAT and post-launch optimization across Salesforce, Outreach, and Gong
• Conduct testing, track issues, and manage resolution throughout project lifecycles
• Manage projects and report on status, setting expectations and timelines across concurrent workstreams
• Map, document, and maintain current-state and future-state business processes; contribute to the RevOps Confluence document repository
• Deliver user training and present on project launches to GTM and cross-functional partners
• Leverage AI tools (Claude, Gemini, and similar) to improve throughput and analysis quality in your day-to-day work

Qualifications

• 2 to 3 years as a Business Analyst/ Business Systems Analyst in a closely related analytical role (requirements gathering, process mapping, stakeholder management, project management)
• Demonstrated ability to bridge technical and non-technical audiences; comfortable working with GTM systems teams and business leaders in the same conversation
• Proficient in creating process flow maps and writing Business Requirement Documents (BRDs)
• AI fluency: concrete, daily use of AI tools (ChatGPT, Claude, Copilot, or similar) with at least one specific example of business impact
• Strong analytical skills, including the ability to query and interpret data
• Strong Excel and Google Sheets capabilities, including data mapping, clean-up, audits, and QA…