Business Process Consultant (Test Management)

About the Role

We are looking for a Senior Business Process Consultant to support the design, standardization, and continuous improvement of end-to-end testing processes within a large-scale, complex enterprise environment.

In this role, you will focus on establishing a scalable and consistent testing governance framework across multiple systems and delivery streams. You will work closely with cross-functional teams including Business, IT, QA, and external partners to ensure high-quality delivery in an Agile/SAFe environment.

The position requires strong expertise in process design, test management frameworks, quality assurance standards, and stakeholder alignment in multi-team environments.

Responsibilities

Define and implement end-to-end testing strategies and standardized testing processes.

Establish and maintain testing governance, methodologies, and quality assurance frameworks.

Design and document test management processes, including

Test lifecycle management

Test planning and execution

Test environment and test data management

Release validation and quality control

Define and enforce quality gates, Definition of Ready (DoR), and Definition of Done (DoD).

Drive standardization and continuous improvement of testing processes across teams and systems.

Support implementation of test automation and shift-left testing approaches.

Facilitate workshops and alignment sessions with cross-functional stakeholders (Business, IT, QA, vendors).

Ensure consistency and alignment of testing practices across multiple delivery streams.

Benchmark processes against industry best practices and maturity models.

Support development of testing capabilities, roles, responsibilities, and operating models

Requirements

5+ years of experience in Business Process Consulting, Test Management, QA Process Improvement, or similar roles.

Proven experience in designing and implementing testing processes and governance frameworks in complex IT environments.

Experience working in large-scale, multi-team or multi-stream delivery organizations.

Strong understanding of end-to-end testing and quality assurance methodologies.

Experience working in Agile and/or SAFe environments.

Strong expertise in process design, governance, and optimization.

Solid understanding of testing lifecycle and quality management principles.

Knowledge of test automation concepts and shift-left testing approach.

Excellent facilitation and stakeholder management skills.

Ability to align business and technical stakeholders.

Strong analytical and structured problem-solving skills.

Excellent communication skills in complex organizational environments.

Ability to drive standardization and change across multiple teams.

Advantages

Experience with enterprise-scale IT transformation programs.

Familiarity with testing maturity models and QA best practices.

Knowledge of test management tools and frameworks.

Agile / SAFe certifications or process improvement certifications.