Channel Partner Sales Engineer

What you will do to contribute to the company's success

• Provide advanced Sales Engineering support for mid-sized and moderately complex customer accounts.
• Partner cross-functionally with Sales, Product, Customer Support, and Project Management to drive solution adoption and customer satisfaction.
• Participate in partner and customer discovery calls to assess technical requirements and business goals.
• Serve as a trusted technical advisor throughout the sales cycle.
• Create timely and accurate technical configurations and solution designs for proposals and sales quotes.
• Conduct live and remote product demonstrations, clearly communicating Sparklight’s competitive advantages.
• Monitor product performance and escalate significant technical issues as needed.
• Identify upsell opportunities based on customer requirements and solution gaps.
• Train sales representatives on product functionality, enhancements, and new offerings.
• Represent Sparklight at partner meetings, industry events, conferences, and trade shows.
• Build strong technical credibility and trusted relationships within the partner community.
• Support and strengthen strategic partnerships with Technology Services Brokers (TSBs) and other channel organizations.

Qualifications

• 3+ years in a technical role within the telecom or Information Technology industries.
• Experience with enterprise architectures and solution design (e.g., LAN/WAN/ WLAN, SD-WAN, MPLS, BGP, DNS, VPN, UCaaS, SIP, trunking, etc.)
• Bachelor’s degree or AA in Engineering, Computer Science, Information Technology, or a related field; or equivalent experience.
• Possesses the ability to achieve relevant certifications: CCNA/CCNP, CompTIA Network+, CMSS (Meraki), MEF 3.0
• Proficient with MS 365 suite, including Excel, Vizio, and PowerPoint.
• Ability to create technical documentation, solution diagrams, and RFP responses
• Strong presentation and communication skills, including demo delivery and technical workshops
• Ability to diagnose complex technical issues and propose tailored solutions
• Creative thinking and adaptability in rapidly changing customer environments
• Ability to manage multiple priorities in a fast-paced sales environment.
• Self-starter with the ability to work independently or as part of a sales/account team

Preferred Qualifications

• Experience supporting channel, indirect, broker, or partner sales organizations.
• Familiarity with TSD ecosystems and advisor sales models.
• Experience using CRM platforms such as Salesforce or equivalent tools.
• Industry certifications such as CCNA, Network+, CMSS, or equivalent
• Experience presenting at partner events or conducting external technical enablement sessions.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively work to make their relationships seamless, easy, and rewarding.
• Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations.