Original listing text, shown exactly as published by the company.
As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.
Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.
Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by :
- coordinating the different 360Learning resources (technical, pedagogical,...)
- empowering the client with the Enterprise positioning and vision provided by our solution
Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.
Within one month, you will
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSP’s from the team
Within three months, you will
- Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
- Start new projects with prospects and clients
Within six months you will
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
- Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities)
Within twelve months, you will
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders & advocates within the client’s team
- Develop and share good business practices with the entire Client Success team
The Skills Set
- 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager
- Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees)
- Proven knowledge of the SaaS B2B industry is a plus
- Proven interest in the digital industry, education, and e-learning in particular
- Excellent interpersonal and communication skills
- Fluent French, and excellent English proficiency (B2 minimum)
