Original listing text, shown exactly as published by the company.
What you'll do
- Build and scale the clinical operations function from the ground up — how reviews are conducted, how knowledge is codified, how quality is measured.
- Recruit and manage the specialty expert bench — fractional clinical advisors when entering new verticals, full-time specialty leads as specialties mature — plus reviewers and coding specialists across mental health, ABA, hospice, home health, and nutrition.
- Set the KPIs and quality metrics for clinical accuracy, review turnaround, and operational efficiency.
- Partner with product and engineering to translate clinical standards, payer requirements, and specialty nuance into actionable product logic.
- Own the feedback loop between what our platform catches in the field and how our clinical intelligence evolves.
- Be the clinical voice in customer conversations, QBRs, and strategic discussions with healthcare executives.
You'll be great at this if…
- You have 5+ years of operations, strategy, or clinical operations experience at a healthcare or digital health company.
- You've built and scaled a team or function from scratch — not inherited one, built one.
- You operate at startup pace: default to action, keep communication tight, and treat delay as a cost.
- You understand clinical workflows deeply, whether through direct clinical experience, managing clinical teams, or operating in clinical domains for years.
- You're a systems thinker who designs scalable processes without over-engineering them.
- You translate clinical nuance into clear direction for product and engineering teams who don't speak the same language.
- You learn quickly, thrive in ambiguity, and aren't afraid to adjust course as we grow.
Don't worry if you don't tick every box — we still want to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
Bonus points
- Clinical licensure or certification (RN, LCSW, BCBA, CPC, or similar) — helpful context, but what matters more is that you can work with clinical expertise at scale, not be the sole source of it.
- Experience at a digital health or health tech startup, especially one working with AI/ML product teams.
- Familiarity with E/M coding, behavioral health documentation standards, or payer audit processes.
- Prior experience managing clinical advisory boards or external clinical consultants.
Compensation: $160,000 - $220,000
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
