Original listing text, shown exactly as published by the company.
Responsibilities
Product Strategy & Leadership
- Own the strategy, roadmap, and execution for Novo's core banking products, including deposit accounts, money movement, cards, and the underlying program infrastructure.
- Develop a clear point of view for each product — defining who it serves, what value it delivers, and why it resonates — so Novo serves the right small businesses deeply rather than building for everyone and no one.
- Serve as a key product partner to the executive team, translating company objectives and customer insight into a prioritized banking roadmap.
- Balance near-term delivery with the platform and product depth investments needed to support long-term growth and retention.
Banking Products & Money Movement
- Own the end-to-end experience for account opening, funding, deposits, and money-movement flows (ACH, wires, transfers, bill pay, and card transactions), partnering with Engineering on the ledger, payments rails, and card systems beneath them.
- Define and improve the products that drive deposits, money storage, and money movement, deepening engagement and increasing the number of Novo products each customer uses.
- Partner with the team to evaluate and improve partner-bank and program economics, ensuring the products we ship are both valuable to customers and sustainable for the business.
- Translate complex regulatory, banking-partner, and operational requirements into intuitive, simple experiences for small business owners.
Discovery, Execution & Quality
- Run a rigorous discovery process grounded in customer research, usage data, and cohort analysis to identify the highest-impact opportunities across the banking experience.
- Favor rigorous, cohort-based analysis over surface-level correlation when evaluating performance and prioritizing investment, while staying comfortable acting on directional data when speed and urgency demand it.
- Write clear specs, define success metrics, and partner with Engineering and Design to ship reliable, secure, high-quality features on a predictable cadence.
- Monitor product performance and key metrics, distinguish signal from noise, and drive timely iteration when results diverge from expectations.
Reliability, Risk & Compliance
- Partner with Engineering, InfoSec, and Operations to ensure banking products meet the reliability, availability, and data-integrity bar required in a regulated financial environment.
- Embed risk, fraud, security, and regulatory requirements into the product process from the start, partnering with Risk, Compliance, and Legal to ship products responsibly.
- Support the reporting and product controls required by banking partners, regulators, and internal stakeholders.
- Treat trust as a first-class product requirement, recognizing that banking and financial products demand a higher threshold of trust than any consumer app.
Cross-Functional Partnership
- Partner closely with Engineering and Design leadership to align on roadmap, scope, and sequencing, and to turn product strategy into reliable delivery.
- Collaborate with Growth, Marketing, Operations, and Finance to set targets, track KPIs, and translate strategy into operating plans.
- Manage product relationships and integrations with banking partners and key third-party vendors, navigating the technical and regulatory requirements inherent to a fintech company.
- Communicate effectively with technical and non-technical stakeholders, from individual contributors to the executive team and board.
Strategic Planning & Execution
- Contribute to strategic planning for future product needs and the broader company roadmap.
- Define and track the product metrics that matter, including activation, engagement, retention, multi-product adoption, and reliability, holding the organization accountable to outcomes.
Minimum Qualifications
- 7+ years of progressive experience in product management, with experience owning complex, technical, or platform products (preferably in fintech, financial services, banking, or payments).
- Demonstrable track record of shipping reliable, customer-facing products in a high-growth, regulated environment, ideally involving money movement, payments, cards, deposits, or other financial infrastructure.
- Strong understanding of banking and fintech fundamentals, including how accounts, money movement, cards, deposits, and partner-bank and program infrastructure work together.
- Proven ability to partner with and influence Engineering and Design, write clear specs, and ship high-quality software on a predictable cadence.
- Strong analytical skills and fluency with product and cohort data, with the judgment to know when data is conclusive versus directional.
- Experience working with Risk, Compliance, and Legal to ship products within regulatory constraints, and a track record of treating security, trust, and reliability as core product requirements.
- Strong product sense and the ability to give products a clear point of view and value proposition for a defined customer.
- Proven ability to manage complex cross-functional initiatives and communicate effectively with technical and non-technical stakeholders, including leadership.
- Strong problem-solving skills and a proactive, data-driven approach to product.
- Ability to thrive in a fast-paced, evolving startup environment.
- Bachelor's degree required; advanced degree or relevant technical background preferred.
