Consultant en succès partenaires — Commerce

About the Role

Hopper Technology Solutions (HTS) powers the next generation of B2B travel commerce, enabling global financial institutions, airlines, and loyalty partners to launch world-class travel portals built on Hopper's supply, products, and AI-driven personalization. We're looking for a Partner Success Consultant to work alongside senior executives across our global partner network, driving measurable business growth through strategic consulting and platform optimization. This role sits at the intersection of strategy, product, data, and execution — blending consulting rigor, product thinking, and operational excellence to help partners fully realize the potential of the HTS Commerce platform.

What would your day-to-day look like

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices
• Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes
• Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance
• Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle
• Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap
• Deliver data-driven insights and recommendations that inform partner decision-making at the executive level
• Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results
• Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value
• Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance
• Codify best practices, playbooks, and frameworks that can be scaled across the global partner network

An ideal candidate has

• Experience in a consulting, strategic partnerships, or partner success role within technology, travel, or e-commerce
• Proven ability to engage and influence senior and C-level leadership to drive measurable business outcomes
• Strong analytical skills and the ability to translate complex data into clear strategy and actionable recommendations
• Excellent communication skills and executive presence — comfortable leading high-stakes conversations with confidence
• A strategic mindset paired with a bias for execution and the adaptability to thrive in fast-moving environments
• Experience in travel, e-commerce, or SaaS is a strong asset

This position requires proficiency in both French and English. The successful candidate will be required to communicate and collaborate on a regular basis with colleagues, managers, clients, suppliers, and business partners located outside Quebec, and to review, prepare, and use documentation, systems, and communications in both French and English. Knowledge of English is therefore necessary for the performance of the duties associated with the position and to meet operational and client requirements in an international business environment.