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A remote Operations & Admin role at Included Health.
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Original listing text, shown exactly as published by the company.
Own high-volume interview scheduling across phone, video, and virtual onsite interviews with speed, accuracy, and strong follow-through.
Partner closely with recruiters, hiring managers, interviewers, candidates, and external agency partners to keep the process moving with professionalism and urgency.
Manage scheduling logistics, resolve conflicts, and troubleshoot issues before they create delays or a poor candidate experience.
Support multiple recruiters and active reqs at the same time without losing detail or momentum.
Manage agency and vendor coordination end to end, including submissions, feedback loops, SLA tracking, and relationship health.
Serve as a reliable point of contact across internal and external stakeholders, using clear communication and sound judgment when priorities compete.
Maintain strong ATS and workflow hygiene and act as a dependable operator across recruiting systems and coordination processes.
Help maintain templates, documentation, and operational workflows that improve team efficiency and consistency.
Look for ways to reduce repetitive manual work through AI tools, automation, and smarter coordination workflows.
Multiple recruiters can rely on you to keep high-volume scheduling moving without dropped details or constant follow-up.
Candidates experience clear, professional, and timely communication throughout the process, even when timelines are tight and volume is high.
You anticipate blockers early, bring options instead of problems, and escalate appropriately when needed.
You can balance candidate experience, recruiter needs, and agency relationships without losing momentum across any track.
You improve the process around you by building better habits, workflows, and efficiency gains over time.
4+ years of experience in recruiting coordination, HR coordination, or a similar high-volume coordination role.
Demonstrated experience supporting fast-paced, high-volume interview scheduling.
Experience supporting multiple recruiters, stakeholders, or parallel workstreams at the same time.
Strong written and verbal communication skills with candidates, interviewers, hiring managers, recruiters, and external partners.
Strong attention to detail, follow-through, and sense of urgency.
Ability to work independently, make sound decisions, and operate effectively in an ambiguous, fast-changing environment.
Experience troubleshooting scheduling or coordination issues and bringing solutions forward proactively.
Comfort working in recruiting systems and process workflows, ideally with ATS experience.
Evidence of using AI tools, automation, templates, or smart workflows to improve speed, quality, or scale in coordination work.
Experience managing or supporting staffing agency or vendor relationships.
Experience with submissions tracking, feedback loops, SLA management, or external partner communication.
Experience contributing to process improvement, documentation, training, or operational enablement work.
Experience in remote, high-volume environments where prioritization and stakeholder communication are especially important.
Included Health
Operations & Admin
39 open roles on Sydicom
Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
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