A remote Sales role at Cable One.
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Original listing text, shown exactly as published by the company.
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Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
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Perform entry-level sales and support tasks within a designated region or business area.
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Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
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Actively listen and ask questions to understand customer needs, showing empathy and respect.
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Addressing requests to disconnect or remove services
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Providing billing and pricing information
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Resolving standard issues remotely or educating customers on resolution steps
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Scheduling service appointments when remote resolution isn’t possible
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Arranging product returns or exchanges
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Managing add/change/delete requests in hosted platforms
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Build rapport and identify customer issues
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High School Diploma or GED
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Ability to ask fact-finding questions to identify solutions aligned with customer needs
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Demonstrated patience and professionalism in all customer interactions
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Working knowledge of Cable One products and services
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Strong communication and active listening skills
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Ability to remain composed and empathetic in high-pressure situations
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Ability to sit for extended periods, use hands, talk, and hear
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May be required to lift up to 10 pounds
Cable One
Sales
17 open roles on Sydicom
Cable One, Inc. is an American broadband communications provider. Under the Sparklight brand, it provides cable television, internet, and phone services to 24 U.S. states and 1.1 million residential and business customers. It also owns the Fidelity Communications brand, which provides the same services in Arkansas, Louisiana, Missouri, Oklahoma, and Texas. Fidelity was founded in 1940. It is headquartered in Phoenix, Arizona, though it does not serve that metro area.
Source: Wikipedia
