Customer Operations Associate (f/m/d)

What You’ll Be Doing

From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing

• Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
• Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed.
• Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
• Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better.

About You

This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.

You bring

• A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience
• Native-level German (C2) and strong English skills (min. C1)
• A strong interest in FinTech, financial processes, or operational excellence
• A proactive, hands-on mindset and willingness to take ownership

In addition, here are the skills and attributes we are looking for

• Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken.
• Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
• Analytical & Curious

You enjoy understanding processes, identifying patterns, and solving problems in a logical way.

• Customer-Oriented

You approach situations with empathy and professionalism, always aiming for high-quality solutions.

• Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.
• Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve.

What You’ll Gain

• A strong operational foundation in a leading European FinTech
• Structured onboarding and hands-on training
• Exposure to compliance standards, customer operations, and financial workflows
• Clear growth paths within Operations, Compliance, Risk, or Product
• Early responsibility and real impact from the start