Original listing text, shown exactly as published by the company.
Key Responsibilities
Customer Service & Order Management
- Act as the primary point of contact for customers regarding orders, shipments, and documentation.
- Process Request to Change (RTC) entries in the ERP system.
- Provide customers with accurate information on product availability and lead times.
- Track order status and proactively communicate, shipment updates, and delivery schedules.
- Maintain accurate and updated customer records including agreements, contracts, and correspondences.
- Manage customer portals for pre- and post-order activities: online PO confirmations, shipment document uploads, and generating Advance Shipment Notifications (ASN).
- Ensure clean and error-free order entry by coordinating with sales, factory, and logistics.
- Escalate overdue payments to customers and communicate possible impacts on future deliveries.
Forecasting, CRM & Sales Support
- Navigate CRM opportunities and support sales teams by highlighting opportunities due for monthly closure.
- Provide quarterly forecasts and identify shortfalls against the annual plan.
- Present funnel details and expected conversion timelines to support planning and S&OP discussions.
- Hands-on experience in CRM to analyse forecast vs. actual performance and ensure data accuracy.
- Prepare shipment forecasts and continually monitor progress to meet planned numbers.
Finance & Accounts Coordination
- Send Accounts Receivable (AR) statements to customers to ensure timely payment follow-up.
- Coordinate with the finance team on reconciliations, bank guarantees, letters of credit, VFS payments, and post-dated cheque management.
- Support finance during internal and external audits with customer-related data.
Documentation & Inspection Coordination
- Process vendor forms, proforma invoices, and customer-requested documentation.
- Coordinate factory inspections and manage associated documentation.
- Ensure compliance with documentation requirements for shipments, LC/BG submissions, and customer approvals.
Key Expected Outcomes
- Seamless onboarding of customers through efficient vendor registration support.
- Accurate and timely CRM data leading to improved monthly conversion visibility.
- Clear quarterly and annual forecasts with funnel insights to support leadership decision-making.
- Zero-error order entry ensuring smooth production and dispatch processes.
- Improved receivables management through proactive customer communication and timely escalation of overdue payments.
- Enhanced customer experience through timely delivery updates, proactive communication, and strong relationship management.
What We’re Looking For
To thrive in this role, you should bring
Education and Experience
- Bachelor’s degree (Diploma holders with relevant experience acceptable).
- Prior experience in customer service or sales support within a manufacturing or industrial company.
- Knowledge of ERP systems and CRM tools.
- Strong communication skills (verbal and written) with the ability to handle technical/industrial product discussions.
- Analytical skills to manage data (orders, delivery timelines, KPIs).
- Problem-solving abilities with a customer-first approach.
- Ability to multitask and work in a fast-paced industrial environment.
- Proficiency in Microsoft Office Suite.
- A self-starter attitude with the ability to work independently.
Why Armstrong Fluid Technology?
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.
